Technical Operations Engineer (Starlink Customer Success)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Technical Operations Engineer (Starlink Customer Success)

One of the most ambitious missions that SpaceX has undertaken to date, the Starlink satellite constellation, is committed to providing reliable, high-speed internet access to the entire world. SpaceX is looking for an ambitious, driven operator who can help define our customer experience and product strategy and drive that vision to reality. This person will have an opportunity to leverage strong business acumen, technical competence, and excellent execution and delivery skills to define the next generation of broadband access across the globe.

Responsibilities

• Understand and drive core user metrics : Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
• Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI / UX, support / customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
• Fix, delete, automate, or create new processes for fixing structural and emerging issues.
• Serve as product manager / project owner for feature launches and software automation projects.

Basic Qualifications

Preferred Skills & Experience

Additional Requirements

Compensation and Benefits

Pay range : Technical Operations Engineer / I : $95,000 - $115,000 per year; Technical Operations Engineer / II : $110,000 - $130,000 per year.

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, education, and experience. Base salary is part of a total rewards package that may include stock options or awards, discretionary bonuses, and the ability to purchase additional stock through an Employee Stock Purchase Plan. You will receive comprehensive medical, vision, and dental coverage, a 401(k) plan, disability and life insurance, paid parental leave, and various other benefits. Paid time off includes vacation and holidays, and Washington State employees accrue paid sick time.

ITAR Requirements

SpaceX is an Equal Opportunity Employer. Employment is based on merit and qualifications and will not be influenced by race, color, religion, gender, national origin or ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application / interview process should reach out to EEOCompliance@spacex.com.

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