Manager of Event Services

Manager Of Event Services

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Manager of Event Services for the Shrine on Airline facility. ASM Global is seeking an experienced, skilled and professional team member for this position. Position Summary Responsible for assisting in controlling and monitoring the customer contact aspect and front-of-house division of the facility. Plans, monitors, directs and manages the event coordination, security, crowd control and outside contractor service functions. Assists in the planning & coordination of events to ensure a high degree of client relationships and successful events at / for the facility.

Essential Duties and Responsibilities

• Serve as the client's main point of contact for all assigned facility events.
• Collaborate with client regarding all event needs and requests in a timely and effective fashion including, but not limited to, food and beverage, designated space(s) and functions, ancillary and vendor services and related billing processes.
• Develop and distribute internal documents such as staffing, cost estimates, event work orders, information sheets and post event reports / action plans for all assigned facility events.
• Develop meeting agendas to be utilized with client's or vendors.
• Research, review, and recommend equipment, materials, and supplies required in providing event services and planning.
• Coordinate outside service needs with food and beverage contractor, decorators or other vendors.
• Coordinate with the marketing department or assigned representative regarding front of house marketing and social media initiatives in conjunction with client needs and facility best practices.
• Coordinate and participate in proper inspections of the facilities to ensure readiness and compliance with the clients' requirements prior to hosting the event.
• Supervise all staffing for assigned events.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
• Make immediate decisions in conjunction with assigned Facility representatives and communicate with all users of the facility in an emergency situation.
• Prepare reports, correspondence and analysis related to post event discussions.
• Develops institutional knowledge of facilities and ASM policies / procedures related to event activations.
• Serve as primary facilitator monitoring & executing external communications including website inquiries, customer-facing emails, main phone line calls and voicemail system.
• Proactively assist New Orleans downtown campus team regarding use and monitoring of all Shrine on Airline social media accounts to ensure consistency and timeliness of information sharing / messaging.
• Organize and maintain facility photography database (including marketing and event set-up).
• Follows all training, policy and procedure requirements from ASM Global leadership team.
• Assist in preparation of the departmental budget and estimated revenues.
• Maintain the proper image and generate positive public relations with clients, patrons and staff.
• Manage and complete event or facility-related projects as assigned.
• All other duties as assigned.

Qualifications

Physical Demands

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.