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Customer Service Representative
Customer Service RepresentativeFarmers Insurance Agency - Oscar Castaneda • Ontario, CA, US
Customer Service Representative

Customer Service Representative

Farmers Insurance Agency - Oscar Castaneda • Ontario, CA, US
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Job Description

Job Description

Farmers Insurance is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. As a CSR, you will play a vital role in building strong client relationships by providing exceptional service, answering policy-related questions, processing service requests, and supporting the agencys day-to-day operations. This position is ideal for someone who enjoys helping others, has excellent communication skills, and thrives in a fast-paced environment.

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing Assistance Available

Ongoing Training

Team Building Events

Work-Life Balance

Responsibilities

  • Proactively solicit new business through various channels, including phone calls, networking, and referrals.
  • Develop and present insurance quotes, close sales, and identify opportunities for cross-selling and upselling.
  • Provide ongoing support and assistance with claims and policy adjustments.
  • Maintain accurate records of client interactions, sales activities, and policy details.

Requirements

  • Possess or be open to obtaining, a Property & Casualty Insurance License with support from our District.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • Strong communication skills and a passion for sales are essential.
  • Ability to build rapport with clients and provide exceptional customer service.
  • Previous sales experience is preferred, but not always required.
  • Self-motivated, goal-oriented, and able to work independently or as part of a team.
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