Senior Manager, Service Execution

Senior Manager, Service Execution

The Advanced Service Operations team has an exciting opportunity for an exceptional leader who is passionate about supporting new product launches and being an integral part of cross-functional teams for Air and Water New Product Introductions (NPI). The Senior Manager, Service Execution Air and Water (also known as the Service Execution Leader) is an active member of the product line's extended staff and acts as a liaison between the NPI teams (Sourcing, Technology, Product Management, and Quality) and the Consumer Operations teams (Factory Service, ASI, Parts Microenterprise, and Ownership Experience). The primary responsibility of this person is to ensure serviceability and part availability for new products prior to a new model release. As part of the Consumer Operations team, this person advocates for Service Technicians, the Technical Assistance Group (TAG), ASI call center agents, the Parts Microenterprise, and the owners, ensuring service part availability and readiness for product launches and design / quality changes. This person will also lead a team including one Service Parts Information Analyst.

50% Execute the Service section of the NPI iP assessment tool in coordination with NPI Program Managers to ensure service readiness of all AA, A, and B NP programs for the Air and Water Product Lines Manage and provide oversight of service readiness coordinating cross functional activity in managing the processes required to support new product introductions (NPI) and applicable product changes (C-Change). Specific process areas :

• Service delivery
• Overall model serviceability
• Ensure service training plan for technicians
• Technical Assistance Group (TAG)
• Concession support Service diagnostics recommendations
• Software updates
• Engage the Service EHS / Ergo team on plans for Technician safety
• Impact assessment for ASI call centers
• Provide work direction to direct reports for cataloging, technical illustrations, and new item set up
• Consumer relations (CR) support
• Service Ownership Experience

15% Coach and mentor the Service Parts Analyst by providing opportunities for skills growth. Support the Service Parts Analyst in development of service part cataloging documentation, C-Change execution the product line.

10% Collaborate with Consumer Operations and the various Air and Water Product Lines providing updates to key stakeholders and engaging the appropriate resources on key product life cycle issues which affect :

10% Coordinate with NPI Service Product Specialist and the TAG Leader assigned to the product line / microenterprise to confirm model serviceability, develop training materials, and author field communications

10% Provide diligent response to field service questions concerning parts cataloging. Continuously improve cataloging activity to improve accuracy and reduce future field service questions.

5% Work cross-functionally with the Parts Microenterprise to support continuous improvement of business processes on the following :

What You'll Bring to Our Team

Minimum Qualifications :

Preferred Qualifications :

Working Conditions :

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that : Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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