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French Bilingual Call Center Agent
French Bilingual Call Center AgentTEKsystems • Thibodaux, LA, US
French Bilingual Call Center Agent

French Bilingual Call Center Agent

TEKsystems • Thibodaux, LA, US
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Job Description

Job Description

Job Title : Remote Bilingual French Customer Service Representative

Employment Type : Full-Time

Location : Remote (U.S. based)

Client : Third-Party Financial Services Organization

Position Overview :

We are seeking five Bilingual French Customer Service Representatives to join our team in support of a leading financial services client. This is a remote opportunity ideal for individuals who are passionate about customer service and fluent in both French and English. Representatives will assist customers with auto lease and loan insurance-related inquiries, ensuring compliance with insurance requirements.

Key Responsibilities :

  • Conduct outbound calls to customers regarding auto lease and loan insurance discrepancies (e.g., cancellations, missed payments, incomplete documentation).
  • Act as a liaison between customers and major financial institutions (e.g., Capital One, GM, BMW, Audi, Credit Unions).
  • Provide clear, informative assistance to resolve insurance-related issues— no sales or collections involved .
  • Make approximately 14 calls per hour; this is a phone-intensive role.
  • Verify insurance details with agents and update internal systems accordingly.
  • Leave client-approved scripted messages when necessary.

Schedule :

  • Training : Monday to Friday, 8 : 30 AM – 5 : 00 PM CST (First 3 weeks)

    • Includes classroom instruction, call shadowing, and monitored call handling.

  • Final assessment at the end of week 3 (minimum 80% required to proceed).
  • One additional week of training provided if needed.
  • Regular Shift : Tuesday to Friday, 10 : 30 AM – 7 : 00 PM CST; Saturday, 7 : 00 AM – 4 : 00 PM CST

    • Qualifications :

  • Fluency in both French and English (verbal and written).
  • Strong communication and problem-solving skills.
  • Comfortable working in a fast-paced, phone-based environment.
  • Basic computer proficiency and ability to navigate internal systems.
  • Previous customer service experience is a plus, but not required— entry-level candidates are welcome to apply .

    • Compensation :

    Competitive hourly rate (details provided upon application).

    Why Join Us?

  • 100% remote work environment
  • Opportunity to support reputable financial institutions
  • Comprehensive training and support
  • Inclusive and collaborative team culture

    • Pay and Benefits

    The pay range for this position is $16.00 - $16.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully remote position.

    Application Deadline

    This position is anticipated to close on Oct 21, 2025.

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    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Call Center Agent • Thibodaux, LA, US