Enterprise Customer Success Manager

A company is looking for an Enterprise Customer Success Manager to ensure client satisfaction and success.

Key Responsibilities

Develop and maintain strong relationships with key customer stakeholders and create strategic plans for mutual success

Stay informed about product updates and provide insights to customers on leveraging solutions effectively

Proactively identify and resolve customer issues, while gathering feedback to advocate for customer needs within the organization

Required Qualifications

Minimum 3 years of experience in internal / external audit, risk management, compliance consulting, or customer success in a SaaS environment

Technical proficiency with Salesforce CRM, Gainsight, Google Business Suite, MS Office, PowerBI, or other data visualization tools

Demonstrated ability to engage with customers and deliver compelling presentations

Ability to work independently and proactively with minimal direction

A genuine passion for technology and continuous improvement