Pharmacy Patient Advocate

Job Description

Job Description

Schedule : Full-Time, Monday – Friday, 9am - 6pm

Pay Scale : $19 - $21 per hour

Location : In-Person (this position is not remote or hybrid)

Join Our Team and Make a Difference in Patient's Lives!

SUMMARY

As a Pharmacy Patient Advocate, you will be a crucial link between patients, medical providers, and our pharmacy. You will make a direct impact by eliminating barriers to medication access, ensuring patients receive their specialty medications in a timely and affordable manner. If you are a problem-solver with a background in pharmacy services and a desire to provide an exceptional patient experience, we encourage you to apply!

What You’ll Do (Key Responsibilities include but are not limited to) :

• Serve as a Patient Liaison : Act as the central point of contact between patients, physician offices, manufacturer programs, and insurance payers to resolve medication access issues.
• Navigate Benefits & Authorizations : Conduct comprehensive benefit investigations, manage prior authorizations, and coordinate benefits to minimize patient out-of-pocket costs.
• Manage Patient Communications : Handle inbound calls for prescription inquiries and outbound calls for patient welcome, refill scheduling, and provider follow-ups.
• Ensure Seamless Coordination : Coordinate timely and accurate medication deliveries with patients and providers, ensuring adherence to treatment plans.
• Maintain Accurate Records : Collect and maintain confidential patient information, including allergies, contact details, and payment methods, while upholding all HIPAA regulations.
• Support Clinical Integrity : Direct all clinical inquiries and patient concerns to a licensed pharmacist to ensure patient safety and proper care.
• Utilize Technology : Leverage pharmacy operating systems and other software tools to manage patient cases, track communications, and ensure efficient service delivery.

What You’ll Bring (Qualifications & Skills)

Work Environment & Physical Demands

This role is primarily sedentary and requires the ability to sit for extended periods (minimum of 7 hours). The position required strong multitasking skills, attentions to detail, and the ability to lift and / o move up to 20 lbs.

The Perks of Joining Our Team :

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future :

Ready to start your rewarding journey with us? Apply today!

Please note while this job description is a comprehensive overview, additional responsibilities may be part of the role.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HR@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.