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Apptad- Network Technician

Apptad- Network Technician

Apptad IncOwensboro, KY, United States
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Job Title : Network Technician - Telecom

Location : Owensboro, KY 42303

Mode : Contract (6+ Months)

Telecommunications Support Services with capabilities of,

  • Telecommunications Hardware Installs, Tests, and Troubleshoots
  • Provide client support on usage
  • Calibrates equipment
  • Administrator / maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues
  • Incident Management

Responsible for the planning and installing of telephone and communications equipment in accordance with established procedures and methods

  • Project manages medium to large telephone projects
  • Create and maintain installation and equipment request forms
  • Documents and reports daily activities in ServiceNow application for tracking purposes

    • Develops, implements, and performs routine preventive maintenance and repair programs and maintains an adequate inventory of replacement and repair parts for telephone and communication equipment.

  • Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items
  • Performs maintenance repairs on all telephone sets and pagers within SLA targets
  • Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changesupgrades to the systems

    • Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.

  • Answers trouble call within 15 minutes of received call or page
  • Documents downtime and trouble calls within ServiceNow
  • Uses troubleshooting techniques to keep downtime to a minimum

    • Assures maximum utilization of communications systems through education.

  • Provides communications equipment training to departments for end-user applications as requested
  • Creates, maintains and provides quick reference guides and materials for end-users as requested
  • Advises leadership on effective communication practices and cost improvement

    • Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance.

    Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas

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    Network Technician • Owensboro, KY, United States

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