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Claims Support Specialist II

Claims Support Specialist II

Kaeppel ConsultingLexington, KY, US
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Kaeppel Consulting is seeking a Claims Support Specialist to work for one of our clients in Lexington, KY. This is a temporary role for 6 months, starting October 2025, and onsite.   Position Summary :

  • Under moderate supervision, performs basic claims / zone support activities.

Duties and Responsibilities :

  • Performs support and administrative functions, including answering phones, filing, copying / imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes.
  • Orders supplies and schedules / coordinates meetings.
  • Greets and directs visitors to appropriate personnel.
  • Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority.
  • Provides customer service support during weather events including CAT loss reports and other CAT support duties.
  • Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation.
  • Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis.
  • Assist with follow up calls and other claim file support as needed.
  • Greets, screens and directs visitors to appropriate personnel.
  • Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services.
  • Assists personnel with various activities including accessing and verifying policyholder information.
  • Sets follow ups as appropriate for completion of support activities.
  • Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and / or refers to others as required.
  • Handles all inquiries with customer service as a priority.
  • Enters new loss report information and updates claims documentation.
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