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Part-Time MSR Floater

Part-Time MSR Floater

Triangle Federal Credit UnionColumbus, MS, US
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Job Description

Job Description

Position Summary :

At Triangle Federal Credit Union (TFCU) , our members are at the heart of everything we do. As a Member Services Representative (MSR) , you’ll be one of the first points of contact for our members—providing friendly, efficient, and knowledgeable service in every interaction. You’ll assist with day-to-day financial transactions, guide members in understanding our products, and help strengthen the financial well-being of the communities we serve.

Key Responsibilities :

Member-Focused Service

  • Greet members with a positive attitude and provide prompt, professional assistance in person and by phone.
  • Handle routine financial transactions such as deposits, withdrawals, payments, and transfers.
  • Educate members about TFCU products, services, and digital banking tools.

Cash Handling & Accuracy

  • Maintain and balance a cash drawer daily, ensuring all transactions are handled with precision and care.
  • Identify and report any transaction discrepancies, errors, or unusual activity in compliance with TFCU policies.

    • Account Support

  • Assist members with opening new accounts, updating information, and resolving account inquiries.
  • Troubleshoot issues related to online banking, mobile apps, and card services.

    • Product Knowledge & Referral

  • Recognize member needs and confidently refer them to appropriate TFCU services, including loans and financial counseling.
  • Participate in campaigns and promotions to grow member engagement and product use.

    • Compliance & Integrity

  • Ensure all actions comply with credit union regulations (including BSA / AML) and internal procedures.
  • Maintain strict confidentiality with all members and credit union information.

    • Qualifications :

  • Education : High school diploma or equivalent required. Associate’s degree or relevant coursework in business or finance is a plus.
  • Experience :

    • 1+ year of customer service or cash handling experience (credit union or banking experience preferred).

  • Familiarity with core banking systems (e.g., Symitar) is a plus.
  • Skills :

    • Friendly, approachable, and committed to delivering top-tier service

  • Excellent verbal and written communication skills
  • Attention to detail and strong organizational abilities
  • Tech-savvy and adaptable to new tools and systems

    • Certificates, Licenses and Registrations :

  • Must successfully complete BSA training as required
  • Employee must be bondable (insurable)

    • Benefits :

  • Training and development opportunities
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