Overnight Customer Service Agent

A company is looking for an Overnight Customer Service Professional to provide exceptional service during the 1AM - 9AM EST shift.

Key Responsibilities

Provide outstanding customer service by addressing concerns and offering creative solutions for one-call resolutions

Support customers in creating accounts and resolving issues to ensure a memorable experience

Collaborate with customers and teams to enhance the overall customer experience and satisfaction

Required Qualifications

At least 2 years of experience in high-touch customer service, particularly with first-contact resolutions

Prior experience working an overnight position

Proven ability to build strong relationships with customers to foster loyalty

Experience in contributing to a team environment through collaboration and knowledge sharing

Passion for staying current with product offerings and improving customer experience