Operations Clerk

Job Description

Job Description

Job Summary :

The Operations Clerk is a frontline support role responsible for handling time-sensitive tasks generated by drivers in the field. This role requires professionalism, strong decision-making skills, and the ability to enforce standards while maintaining efficient workflow and communication.

Key Responsibilities :

Monitor and respond promptly to incoming requests and issues from drivers

Coordinate service adjustments, route updates, and field dispatch tasks in real-time

Document field activity accurately and ensure timely data entry

Enforce operational procedures and escalate issues when necessary

Communicate clearly with internal teams and external partners

Support the operations team in maintaining service standards and compliance

Qualifications :

Strong organizational and multitasking skills

Professional and clear communicator, especially under pressure

Decisive, assertive, and comfortable making quick judgment calls

Experience in logistics, transportation, or service-based operations preferred

Basic computer proficiency (Google Workspace, dispatch tools, etc.)