Code Compliance Clerk

The City of Haines City is an equal opportunity employer and will consider all applicants for all positions equally without regard to their race, sex, age, color, religion, creed, national origin, veteran status, or any other legally protected status. The City of Haines City is a Drug-Free Workplace. Applicants who complete the initial screening process will be required to complete a pre-employment drug screen and physical. Police Department applicants will also be required to take a Polygraph Examination. All information provided by an applicant will be verified for truthfulness and accuracy if a conditional offer of employment is made. Applications and other submitted documents are considered public records.

Salary range is provided to show the min to max compensation for a position. It is not the basis for or guarantee of a starting salary.

Position Function :

The Code Compliance Clerk is a civilian position under the direction of the Code Compliance Supervisor who assists in providing moderately complex, operational and specialized clerical support duties within the Code Compliance Unit / Department. Duties include a variety of clerical tasks and responsibilities to include answering phones, responding to inquiries from citizens and registering code-related complaints, scheduling meetings, preparing and sending notices of complaints, filing returned notices into case files, through efficient and effective implementation of all code enforcement related services and functions.

The Code Compliance Clerk may perform other related duties and tasks, as required and shall have the physical, mental and emotional abilities to perform the essential job duties of the position. The most important and essential job function of the position is attitude which includes the following : interacting positively and cooperating with co-workers, responding politely to customers, working as a team member, functioning under moderate pressure and responding in a positive manner to supervision.

ESSENTIAL DUTIES :

• Responsible for the daily administrative operations necessary to achieve and maintain compliance with State law and established industry standards, to ensure efficient and effective implementation of code enforcement standards of best practice.
• Responsible for administrative support duties relating to the Unit / Department. Duties include processing Code Compliance cases; preparing orders for hearings before the Code Enforcement Magistrate; preparing orders for hearings before the Red-Light Camera Special Magistrate; taking and processing meeting minutes from hearings before the Red-Light Camera Special Magistrate, and the Red-Light Camera Special Magistrate; and preparing public records for destruction as per Florida State Statute Chapter 119.
• Responsible for exceptional customer service. Duties include receiving information from City staff, other agencies, and the general public, and relaying information to appropriate members. Provides general information and referral information in person and through telephone inquiries to internal and external customers. Maintains confidential information.
• Responsible for clerical support duties to include receiving, sorting, and disseminating all related correspondence; preparing correspondence, forms, reports, letters, memorandums and meeting packets. Prepares agendas and minutes. Maintains Code Compliance files. Responsible for exceptional customer service. Duties include receiving / providing information from / to City staff, other agencies, property owners, builders, and the general public. Relays information to appropriate members. Coordinates code enforcement actions with other city departments and other governmental agencies. Provides general information and referral information in person and through telephone inquiries to internal and external customers. Maintains confidential information.
• Performs additional duties as assigned.

Environment :

Environment relates to administrative duties performed within an office environment or setting, in non-emergency response services, and through extensive public contacts, with moderate amounts of stress. Works with computers and complex software programs; Possible exposure to dust, mold, noise, inclement weather, extreme temperatures, smoke, fire, toxic or caustic chemicals and / or fumes, mechanical and / or moving parts, high elevations, vibration, blood borne pathogens, viruses, disease, and other like items commonly associated with non-emergency response services. The position may require acts of physical endurance and agility.

Knowledge / Skills / Abilities :

• Required knowledge is normally obtained through the completion of a High School Diploma or GED.
• The position preferred a minimum of one (1) year of clerical experience in the field of Code Enforcement or similar work experience in a related field. Demonstrated proficiency of keyboarding 40 wpm with no more than five (5) errors is preferred. An equivalent combination of training and experience which provides the required knowledge, skills and abilities for the following : business tax receipts, code enforcement violations, minimum housing and rehabilitation inspections are acceptable.
• Must possess good oral and written communication skills, with the ability to communicate tactfully, clearly and impartially; duties include speaking with customers who requires the ability to communicate and present oneself in a professional manner; must have the ability to follow oral / written directions. Must have the ability to make sound decisions, problem solve, organize thoughts and reason logically. Requires the ability to read, comprehend, interpret, analyze, and practically apply agency directives, reports, memorandums, and policies and procedures. Must be able to follow oral and written directions; must be able to successfully maintain / work with confidential information.
• Must be able to read and understand Florida State Statutes 162, HCPD General Orders; City Ordinances / Codes; research, resource and supplemental materials; City policies / procedures; Department General Orders, Minimum Housing Standards, Zoning and Property Standards, Legal Aspects of Code Administration, and Accreditation requirements specific to the Unit / Department. Must be able to read and analyze data, with ability to apply appropriate application. Must be familiar with Housing Rehabilitation, and with the Criminal Justice System as it applies to Code Compliance. Must be able to determine compliance with all applicable codes associated with Code Compliance; must be able to create, read, understand, and appropriately file various reports / documents / records. Must be able to maintain accurate records and understand alphabetical / numerical filing systems.
• Individual must be able to work under short time constraints, and the pressures of a fast paced work environment meeting established timelines / deadlines. Requires the ability to work independently, prioritize work, maintain self-discipline, problem solve, multi-task, communicate effectively / tactfully / impartially, concentrate, comprehend, reason logically, organize thoughts, and analyze data. Individual must maintain knowledge of community referral services, available resources, and current events. The position requires self-discipline, and organizational skills.
• Individual must understand practical application of NIMS / ICS principles and tactics as they relate to the Code Compliance Unit / Department and understand / apply safety techniques within a field and office setting.
• Must be able to establish and maintain effective working and professional relationships with City and other public employees / officials, Department members, legal professionals, and the general public. The position requires the ability to communicate effectively and have interpersonal, public relations, problem solving / stress management and self-discipline skills.
• Must maintain and exercise ethnic / cultural awareness, and be familiar with the Department's service area.
• Must be able to provide appropriate community referral services, and assist with the city clean-up projects.
• Individual must be able to perform basic mathematical equations necessary to perform tasks such as payroll, compilation, keyboarding, computer, organizational, decision making, and accounting skillsets.
• Individual must be able to compose notices, reports, forms / logs, memorandums, correspondence and have knowledge of basic grammar, proper spelling, and punctuation.
• Must be able to demonstrate acceptable reading comprehension and interpreting abilities use various software applications such as Microsoft Office (e.g. Word); Power DMS, and IWORQ-code enforcement program. Individual has the ability to use a calculator, telephone, copier, facsimile, and scanner. Must be able to scan and extrapolate data and operate audio / visual equipment.
• Conduct daily and monthly inspections maintaining equipment cleanliness and operational readiness; perform inspection and re-inspections for compliance of City's Code of Ordinance and Department requirements.

Other Requirements :

• Must possess a valid Florida Class E driver license, and be able to operate a motor vehicle
• Must pass applicable post offer pre-employment testing and background and credit check selection process requirements.

SPECIAL REQUIREMENTS :

This position may be required to report for work when a declaration of emergency has been declared in Polk County.