Customer Success Specialist

Job Description

This is a remote position.

The Customer Success Specialist serves as the primary point of contact for customers after the sale, ensuring a smooth onboarding process, high satisfaction, and long-term retention. This role focuses on helping customers achieve their desired outcomes through proactive communication, product education, and relationship management.

Key Responsibilities :

Build and maintain strong, long-term relationships with customers.

Guide new clients through onboarding and training processes to ensure successful adoption.

Serve as the main contact for customer inquiries, providing support and solutions quickly.

Collaborate with Sales, Product, and Support teams to deliver an excellent end-to-end experience.

Collect and share customer feedback to improve product features and user experience.

Create and maintain customer documentation, FAQs, and success materials.

Upsell or cross-sell additional features or services where appropriate.

Participate in regular check-ins and success reviews with clients.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).

1–3+ years of experience in Customer Success, Account Management, or Customer Support .

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Experience using CRM or CS platforms (e.g., HubSpot, Salesforce, Zendesk).

Highly organized with attention to detail and the ability to manage multiple accounts.

Empathy, patience, and a proactive, customer-first mindset.

Ability to work cross-functionally with internal teams.

Benefits

Health, dental, and vision insurance

401(k) with employer match

Paid time off (vacation, sick leave, holidays)

Remote flexibility

Professional development and training budget

Requirements

High school diploma or equivalent (Bachelor’s degree preferred). Excellent verbal and written communication skills.