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General Manager (Miss J's Cafe)

General Manager (Miss J's Cafe)

Las Vegas PetroleumStrafford, MO, US
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Job Description

Job Description

Key Responsibilities : 1. Operational Management :

  • Oversee the day-to-day operations of Miss J’s Café, ensuring smooth service and food preparation.
  • Maintain high standards of cleanliness, organization, and overall ambiance in the café.
  • Ensure that the café meets all health, safety, and sanitation regulations.
  • Monitor kitchen and dining room performance to ensure high-quality food and service are consistently delivered.

2. Staff Management :

  • Hire, train, and manage café staff, including servers, cooks, baristas, and other team members.
  • Develop work schedules to ensure proper coverage for both peak and off-peak hours.
  • Lead and motivate the team to achieve high performance, promoting teamwork and a positive work environment.
  • Conduct performance evaluations, provide coaching, and address performance issues as needed.
  • Handle employee conflicts, disciplinary actions, and ensure compliance with company policies.
  • 3. Customer Service :

  • Ensure a high level of customer satisfaction by providing excellent service and a welcoming environment.
  • Handle customer complaints and concerns professionally and promptly.
  • Monitor staff interaction with customers to ensure adherence to company service standards.
  • Develop strategies to improve customer experience, encourage repeat visits, and enhance customer loyalty.
  • 4. Financial and Budget Management :

  • Manage and control the café’s budget, including food costs, labor costs, and other operating expenses.
  • Monitor financial performance and ensure the café operates within budget, aiming to increase profitability.
  • Prepare and analyze financial reports to identify trends, forecast needs, and ensure financial goals are met.
  • Implement strategies to increase revenue, manage costs, and maximize operational efficiency.
  • 5. Inventory and Supply Chain Management :

  • Oversee inventory levels to ensure the café is adequately stocked with food, beverages, and other supplies.
  • Place orders for inventory and track deliveries, checking for accuracy and quality.
  • Maintain proper storage and handling of inventory to minimize waste and spoilage.
  • Monitor stock levels to prevent overstocking or shortages, adjusting orders as needed.
  • 6. Marketing and Promotions :

  • Collaborate with the owner or marketing team to develop and implement marketing initiatives that increase customer traffic and sales.
  • Promote local events, seasonal menu items, or special offers to engage customers.
  • Leverage social media and other marketing platforms to increase brand awareness and customer engagement.
  • 7. Compliance and Reporting :

  • Ensure the café adheres to local health codes, safety regulations, and company policies.
  • Complete necessary paperwork, including financial reports, employee records, and inventory logs.
  • Conduct regular audits to ensure all operational standards and compliance regulations are met.
  • 8. Team Development :

  • Foster a positive team culture by encouraging professional development and promoting from within.
  • Provide regular training on customer service, food safety, and operational procedures.
  • Develop and execute training plans to improve staff skills and career progression opportunities.
  • Qualifications :

  • Experience : 3-5 years of experience in a management role, preferably in a café, restaurant, or hospitality environment.
  • Skills :
  • Strong leadership and interpersonal communication skills.
  • Ability to manage budgets, track expenses, and analyze financial data.
  • Exceptional customer service skills with a focus on creating memorable experiences.
  • Knowledge of inventory management, ordering, and cost control.
  • Ability to motivate, train, and develop a team of employees.
  • Proficiency with point-of-sale (POS) systems, inventory software, and other business management tools.
  • Education : High school diploma or equivalent; a degree in business management, hospitality, or a related field is a plus.
  • Physical Requirements :

  • Ability to stand for extended periods and move around the café.
  • Ability to lift and carry up to 50 lbs.
  • Ability to work in a fast-paced and high-stress environment.
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    Cafe Manager • Strafford, MO, US