Customer Success Operations

CentralSan Francisco, CA, US

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Central Job Post

Central is the only payroll & benefits platform that handles all the government bullshit automatically.

While traditional payroll providers force you to manage every state registration & HR task, Central actually does it all - saving you 60+ hours and thousands in fines.

We're on a mission to eliminate all business bullshit.

Building a company is still way too hard. Founders still have to register in multiple states to run payroll, set up workers' compensation, pay various payroll-related taxes, deal with intimidating government mail, update addresses across state filings, and troubleshoot with insurance companies.

Imagine a world where ambitious founders have more time to solve the world's most difficult problemsfrom preventing medical mistakes in hospitals to building next-generation night vision to curing brain cancer. That's what founders on Central are doing.

Currently, hundreds of companies run on Central, and we're growing rapidly. We've raised a huge seed / A from YC and some of the best investors in the world.

As a founding member, you'll have a seat at the table and help Central scale to serve thousands of companies.

Central is a high-performance sports team with an extremely high bar.

Here are our 3 core values :

Think clearly
Show high agency
Craft magic

Who you are :

Proven ability to provide exceptional support to customers with a high degree of empathy

Excellent written and verbal English communication skills. You can explain difficult concepts in simple, clear terms.

Strong project management and organizational abilities with a keen attention to detail, effective time management, and a commitment to delivering high-quality work.

Demonstrated bias for action and desire to continuously learn

Wherever you come from, you are at the top of your peer group

1-2 years experience at a technology company in a support, biz ops or strategy role, consulting firm, or finance firm

What you will do :

Deliver fast, clear, and delightful customer support. You will handle support work and triaging with a high degree of responsibility and ownership

Create and refine systems and processes to help Central scale

Coordinate with various federal, state and local government agencies to help unblock customers

Review and manage inbound communications related to state and local tax registrations

Leverage internal software tools and spreadsheet software to analyze data and execute tasks

Partner with engineering and other teams at Central to help make process and product decisions

Growth

Master the core responsibilities, and we will find opportunities for you to expand your ownership and impact in ways that match your skills and career plans.

What we offer

Competitive salary and equity

Comprehensive benefits : Medical, dental, vision, 401(k) - For US employee roles only

Unlimited PTO and sick leave

Remote work

2-4 off-sites per year

Note for US Roles : We do not provide visa sponsorship. You must be authorized to work in the U.S.

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Operation • San Francisco, CA, US