SERVPRO Restoration Contents Manager

Contents And Textile Cleaning Lead

We are seeking a skilled and detail-oriented Contents and Textile Cleaning Lead to join our restoration team. In this role, you will be responsible for managing and growing the team in charge of cleaning and restoration of clients' personal belongings, textiles, and valuable items affected by water, fire, smoke, or mold damage.

Responsibilities

• Manage a team of contents restoration technicians, ensuring efficient and effective cleaning processes.
• Work with other branch leaders to coordinate new Contents projects and provide status on ongoing projects
• Communicate and build relationships with insurance adjusters to win current and future Contents projects
• Assist with growing and scaling the Contents operation
• Ensure estimates, billing and collections are managed effectively for the territory
• Supervise team members to conduct thorough inventories and document damaged contents for insurance purposes.
• Assess item conditions and determine appropriate cleaning and restoration methods.
• Develop comprehensive restoration plans, including item prioritization and cleaning procedures.
• Oversee the cleaning, deodorization, and restoration of various items, including clothing, electronics, furniture, and sentimental valuables
• Implement quality control measures to ensure restored items meet or exceed client expectations.
• Communicate effectively with clients, insurance adjusters, and team members throughout the restoration process.
• Train and mentor team members, promoting a culture of excellence and continuous improvement.

Qualifications

Key Competencies

Join our team and play a crucial role in helping clients recover their cherished possessions and restore their lives after unexpected disasters.

Compensation : $25.00 - $29.00 per hour