Account Manager

Strategic Business Relationship Manager

This position develops and manages key strategic business relationships for the college. Relationship-building, business development and project management skills are utilized to effectively meet client training needs and generate revenue for the College. Coordination and negotiation of internal staff, budgets, and other resources required to maintain client satisfaction, develop relationships and facilitate recurring training and technical services projects.

Essential Functions and Responsibilities :

• Develop and maintain strategic business and industry relationships for the College.
• Engage current and potential college customers serving as the main point of contact to coordinate complex customized contract training, technical services activities and funding deliverables by employing resources from throughout the college, while building a portfolio of key business and industry accounts.
• Provide leadership and provide project management role to internal and external clients while coordinating all resources, as required, to deliver customized contract training projects.
• Identify and source new service offerings to respond to current industry trends and issues.
• Work with Director-Business and Industry Services and other Key Account Managers to develop and execute sales and marketing plans in order to increase annual contracting revenue.
• Utilize CRM database, reports, and other tools to ensure up to date contact information, account history, and project details.
• May lead and manage one of three Business and Industry Services Cost Center teams (Seminars, Assessment, or Facilities), providing guidance, performance evaluations, professional development, and mentorship, while overseeing workload distribution, setting clear goals, facilitating cross-functional communication, and supporting talent acquisition, onboarding, and training to ensure alignment with key account strategies and overall business objectives.
• Participate in regular departmental, College, conferences, and various economic development events and activities.
• Manage a variety of complex customized contract training / technical service projects from initiation through completion, ensuring alignment with organizational & client goals & timeline.
• Write and submit annual grant proposals, overseeing associated documentation, budget development, and grant reporting. Collaborate with the BIS Grant Specialist to ensure accurate billing, track expenditures, maintain necessary documentation, and comply with all reporting requirements for effective grant management.
• Continuously improve procedures, work processes and teamwork to achieve division goals.

Non-Essential Functions and Responsibilities :

Minimum Qualifications :

Essential Aptitudes, Skills, Knowledge and Personal Characteristics :

Work Environment :

Physical Requirements :

EOE / ADA Statement :

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA), FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Starting Pay Rate : $79,500 - $93,500 per year. Pay is based on a multitude of factors, including experience, qualifications, education, relevant certifications, internal equity, and market data. Note : Internal applicants' wage will be based upon the applicable compensation guidelines.

At Fox Valley Technical College, we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness, transparency, and excellence. Our total rewards philosophy ensures equitable compensation and benefits, supporting a highly engaged workforce. Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b) / 457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent / Child Center (onsite child care), library, caf, printing services, Trilogy Salon & Spa, and more.