Onboard Experience Manager

Onboard Experience Manager

Under the general direction of the Deputy Director of Passenger Experience and Communications, the Onboard Experience Manager plays a central role in shaping the passenger experience and connecting services programs managed by the San Joaquin Regional Rail Commission (SJRRC). This position is responsible for overseeing and evolving a variety of onboard experience programs including amenities, passenger information, and activities ensuring a cohesive, high-quality experience that enhances passenger satisfaction and promotes rider loyalty. An important focus of this position is overseeing the food and beverage programs of the San Joaquins, ACE train and bus services. With a strong emphasis on program and project management, this role requires an operations-minded innovator who thrives in dynamic environments and understands how to deliver thoughtful, user-centered service enhancements. Ideal candidates will have experience designing and managing amenity programs in creative industries such as tech, travel, or transportation.

Minimum Education and Experience :

Bachelor's degree in Operations Management, Hospitality Management, Business Administration, or a related field.

Minimum 5 years of job-related experience is required.

Supervisory experience preferred.