Nurse Manager (Memphis)

Job Posting

Immediate Supervisor : This position will report to the Director of Crisis Services (Administrative) and Vice President of Nursing (Clinical)

General Function : The person occupying this position will be responsible for the 24-hour nursing coverage of all units & programs included at Alliance Wellness Center (CSU, CAC, Detox, Respite). The person occupying this position will be responsible for all nurse (RN, LPN, CMA, Mental Health Technicians) functions at the Wellness Center including CAC, CSU, Detox, and Respite.

Supervisory Responsibility : Directly supervises all Crisis nursing staff (RN, LPN, CMAs and Mental Health Technicians.)

Qualifications, Knowledge, and Required Training : Associates Degree or higher in nursing. Must be licensed in the state of TN (TN compact licenses are acceptable). Knowledge of management and organization, and knowledge of the professional disciplines. Training and / or experience in the administration of mental health programs. Demonstrated administrative and supervisory ability. Ability to work with conflicting or competing demands or interests of clients, employees, sponsors in the distribution of work, evaluating work and program effectiveness. Knowledge of quality assurance and auditing. Job requires individual judgment in patient care and case disposition, and in-program administration. Must be eligible for any / all credentialing required by regulatory and funding sources. Previous experience working in a crisis setting is preferred. Ability to work effectively in a crisis service delivery setting dealing with individuals who are experiencing a mental health crisis and detox / withdrawals from substances. Ability to use effective judgment in problem resolution.

Duties and Responsibilities : Include but are not limited to :

• Schedule management to ensure 24-hour nursing staff coverage for both crisis programs
• Manage time and attendance of nursing staff
• Collect and review operational data
• Maintain and update position control
• Complete interviews and initiate the hiring process
• Manage retention and turnover for nursing staff and make recommendations to Human Resources and management of changes that may be needed
• Monitor agency nurse utilization
• Regularly meet with Nursing staff to monitor their professional development and goals
• Review nursing documentation for completion and clinical appropriateness
• Ensure the completion of nursing staff performance evaluations
• Ensure all medical equipment is ordered, working, stored appropriately on floor
• Ensure compliance with all safety regulations
• Complete direct patient care as required
• Actively participate in weekly Crisis Management meeting
• Regularly review medical content (including nurse notes, use and delivery of medication, and all medical interventions) completed by Crisis frontline nurse and CMA staff by completing / overseeing Quality Audits as requested by Quality and Training Manager
• Make recommendations to Quality and Training Manager on requested trainings to improve processes, efficiency, and operations on the floor
• Complete discipline as needed for Nursing staff and other crisis staff when requested by another Manager (two supervisors in one formal discipline meeting is required)
• Work collaboratively with other Crisis Managers to ensure goals of the Crisis Continuum are met
• Work in rotation as Administrator on Call for Crisis
• Review and provide recommendations after all incident reviews
• Understand and monitor medication use and outcomes for all crisis patients
• Other duties as assigned

Personal Relationships : In order to appropriately accomplish his / her duties, the person occupying this position must maintain effective relationships with Crisis Managers, Crisis Directors, Alliance leadership and the entire Alliance interdisciplinary team