Field Service Team Leader

Field Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Your Role and Responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is : Remote. You will be mainly accountable for : Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the Role

10+ years of professional work experience or relevant military experience.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field with 6+ years experience preferred.
• Or Associates Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships effectively
• Knowledge of industry standards (e.g., NFPA, ANSI, OSHA).
• Regulation and legal compliance
• Technical support and services
• Project Management
• Quality Management
• Project ExecutionOperations Management
• General Sales Practices
• Marketing, Sales and Product ManagementCustomer Centricity
• Certifications such as NETA, IEEE, or manufacturer-specific certifications; Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities).
• Combination of office work and field visits, with approximately 50-60% travel required.
• This position is ideal for a dynamic leader passionate about delivering reliable power solutions in mission-critical environments.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.