Director of Customer Success

A company is looking for a Director of Customer Success to lead their global Success & Support strategy.

Key Responsibilities

Improve customer retention, focusing on larger accounts

Build a robust expansion and cross-selling strategy

Collaborate with the Revenue Team to achieve company revenue goals

Required Qualifications

Experience leading high-performing customer success teams in SaaS companies

Strong understanding of SaaS metrics and team performance impact

Ability to hire and develop top talent

Familiarity with onboarding, expansion, renewals, and churn deflection strategies

Comfortable working in a remote environment