Central Station Operator Dispatcher

Customer Service Representative

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

Pay starts at $18 per hour. For a more seasoned candidate, pay would increase. Must be able to work first shift 6 : 50am to 2 : 50pm.

Essential Duties & Responsibilities :

• Must able to answer 50 to 150 calls per shift.
• Must be able to take calls involving fire alarms, police, fire, and EMS.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve the callers problems and issues.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Perform other duties assigned by management.
• Must be able to work one of the following shifts. 1st shift : 6 : 50am to 2 : 50pm and 3rd shift : 10 : 50pm to 6 : 50am.

Education / Qualification :

Other Duties :

Physical Requirements :

Benefits and Perks :

Pye-Barker Fire and Safety is an Equal Opportunity Employer