Takeout Specialist

About Us :

Opened in 1981, Kennedy’s Restaurant is a family-owned establishment based in the city of Marlboro, MA.  Our family and business pride ourselves on incredible meals, outstanding service and creating a memorable dining experience. We are currently looking for friendly, energetic and dedicated hosts to join our team and help us continue to provide excellent service to our valued guests.

Position Summary :

As a Takeout Specialist, you will be responsible for taking, preparing, and packaging takeout orders while ensuring that the guest’s experience is as seamless and enjoyable as possible. You’ll act as a point of contact for guests ordering food to go, answering questions, taking phone calls, coordinating order pickup, and maintaining a clean and organized takeout station. This is a tipped position.

Key Responsibilities :

• Take Orders : Answer phone calls, online orders, and walk-in takeout requests, taking accurate orders and confirming details with the guest to ensure satisfaction.
• Prepare Takeout Orders : Coordinate with the kitchen to prepare and package food orders in a timely and organized manner, ensuring all items are included, correctly packaged, and neatly presented.
• Customer Service : Provide excellent customer service by interacting with guests, answering questions about the menu, recommending items, and ensuring a positive takeout experience.
• Order Accuracy : Double-check orders before packaging to ensure accuracy, confirming any special requests or dietary needs are addressed.
• Payment Processing : Handle guest payments accurately, process transactions, and provide receipts. Ensure any necessary change or tips are handled properly and that all POS entries are correct.
• Maintain Cleanliness : Keep the takeout counter and surrounding areas clean and organized, including sanitizing surfaces, restocking supplies, and managing trash and recyclables.
• Ensure Timely Pickups : Notify guests when their orders are ready for pickup and assist with carrying orders out to cars or curbside service if applicable.
• Coordinate with Kitchen and Servers : Communicate with kitchen staff to ensure that takeout orders are prepared according to guest specifications and ready on time. Work with servers to ensure timely pick-up of orders during busy shifts.
• Support the Front and Back of House : Assist the front and back of house with any tasks and side work duties during slower periods throughout the shift
• Upsell : Use suggestive selling techniques to offer drink pairings, appetizers, desserts, or other menu items to enhance the guest's takeout experience.

Qualifications :

Work Environment :

Physical Demands :

Takeout staff must be able to :

Why Work with Us?

How to Apply :

If you are passionate about providing exceptional customer service and want to join a vibrant family team, we would love to hear from you! Please send your resume to info@kennedyspub.com   or fill out the attached application and email it to info@kennedyspub.com . You may also apply in person at :

Kennedy’s Restaurant

247A Maple Street

Marlborough, MA 01752

Application Document :

https : / / acrobat.adobe.com / id / urn : aaid : sc : va6c2 : f2d8d178-ab22-4466-be05-834bde70a5ff

Kennedy’s Restaurant is an equal-opportunity employer. We encourage all qualified individuals to apply!