Desktop Support Specialist

Overview

Classification Title : End User Computing Spec I

UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida's innovative and inspirational community.

About UF Information Technology : Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are : Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UFIT enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.

Responsibilities

• Assists end users with getting set up on supported equipment and software
• Assist with inventory
• Familiarizing end-users with how to use the equipment and software
• Assists end users with resolving software issues pertaining to supported software
• Installs and moves computers, printers, and other end-user technology devices, including installing designated system images and application software
• Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and other end-user technology devices

Qualifications

Required Qualifications :

Associate\'s degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational / technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Preferred : The ideal candidate will possess the following education, experience, and skills :

Benefits

Exceptional Benefits : UF provides various leave programs based on an employee's salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

Salary

Expected Salary : $19.23 / hr – $21.63 / hr; commensurate based on education and experience

Special Instructions to Applicants

Work visa sponsorship is not available for this position. Florida Driver's License required at the time of hire. Level 2 Criminal Background Screening is required.

Application Materials

The application must be submitted by 11 : 55 p.m. (E.T.) of the posting end date.

Health Assessment Required : No

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