General Manager

GB Fish and ChipsDenver, CO, US

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Job Description

Salary : 75-90k

Job Title : General Manager

Location : GB Fish & Chips

Reports To : Regional Manager and Owner

Job Overview :

We are seeking an experienced and dedicated General Manager for our the legendary GB Fish & Chips. The GM will oversee all aspects of restaurant operations, ensuring high-quality food and exceptional customer service. The successful candidate will lead a team, manage day-to-day operations, and drive business success through effective management, excellent staff training, and a focus on creating a welcoming dining experience.

Key Responsibilities : 1. Operational Management :

Oversee daily operations of the restaurant to ensure smooth service and high-quality food.
Manage food preparation, quality control, and inventory systems.
Ensure compliance with health and safety standards, including food hygiene and workplace safety.
Monitor kitchen efficiency and ensure adherence to portion control, cooking standards, and food safety regulations.
Manage front-of-house operations, including hosting, order-taking, and customer service.

2. Staff Management :

Lead, motivate, and inspire a team of staff including chefs, servers, and kitchen assistants.

Recruit, train, and develop team members to ensure high performance and a positive work environment.

Create and maintain staff schedules, ensuring adequate staffing levels for shifts and busy periods.

Conduct regular performance evaluations and provide feedback and coaching to improve employee skills and satisfaction.

Ensure the team delivers exceptional customer service at all times.

3. Financial Management :

Manage the restaurant's budget, including controlling costs, maximizing profitability, and managing financial performance.

Oversee cash handling, daily sales, and ensure accurate reporting.

Implement cost control measures for food, labor, and operational expenses.

Track sales and adjust staffing and supply levels based on business needs.

4. Customer Service & Guest Relations :

Ensure an outstanding dining experience for every guest, responding to concerns and resolving any complaints swiftly and professionally.

Handle customer feedback, both positive and negative, and create an environment that fosters repeat business and positive reviews.

Develop strategies to enhance customer satisfaction and encourage loyalty, such as special promotions or events.

5. Marketing & Promotion :

Collaborate with the marketing team to implement local promotions, special events, and seasonal offerings.

Drive social media engagement and ensure the restaurants online presence is active and positive.

Engage with customers and the community to promote brand awareness.

6. Administrative Duties :

Maintain records and reports on employee performance, financials, inventory, and sales.

Ensure all required licenses and permits are up-to-date and compliant with local regulations.

Handle vendor relationships, placing orders, and managing deliveries to maintain adequate stock levels.

7. Strategic Planning & Development :

Analyze restaurant performance metrics and identify areas for improvement.

Collaborate with senior management to develop long-term business strategies and set goals for growth.

Implement new processes or systems to improve efficiency and guest satisfaction.

Qualifications :

Proven experience as a General Manager or in a similar managerial role within the food service industry, preferably in a fast-casual or quick-service environment.

Strong leadership skills with the ability to inspire, motivate, and develop a diverse team.

Solid understanding of restaurant operations, including food preparation, customer service, and inventory management.

Strong financial acumen with experience in budgeting, cost control, and maximizing profitability.

Excellent communication and interpersonal skills, with the ability to engage with staff and customers effectively.

Ability to thrive in a fast-paced, high-pressure environment.

Flexible availability, including nights, weekends, and holidays.

Preferred :

Experience in the Fish & Chips or seafood industry.

Familiarity with POS systems and restaurant management software.

Certification in food safety and / or first aid.

Knowledge of local food trends and industry regulations.

Benefits :

Competitive salary and performance-based bonuses.

Employee discount and meal allowances.

Opportunities for career advancement.

Health and wellness benefits (depending on the location).

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