Banking Call Center Agent

Location :

• 4224 Ridge Lea Road - Amherst, New York 14226
• Training will take place on site at : 4224 Ridge Lea Rd Amherst, NY 14226

Training :

Training will take place in office for at least the first 3 months. Once training is completed, this will be a work-from-home opportunity. Training does begin on Day 1.

Schedule During Training : Monday- Friday from 8 : 00am-5 : 00pm ET.

Schedule After Training : There are various shift available for this role.

Customer Service Specialist :

As a Customer Service Specialist, you’ll serve as the voice of KeyBank – working as a problem solver for our clients. This is a high energy, fast-paced call center role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm and not take client frustration personal are traits that are especially successful in this role.

What You’ll Get from This Opportunity :

Essential Job Functions :

Required Qualifications :

Preferred Qualifications :

Mobile Requirements :

What It’s Like to Work with Us :

At the KeyBank Contact Center, we are a diverse and engaged team that supports one another and always finds a way to have fun in the office and virtually. Our leaders have our backs and we share our knowledge for the good of the team. We work hard for our clients, and are frequently rewarded for our efforts.

This position is eligible to earn a base hourly rate in the range of $19 to $21.00 per hour depending on location and job-related factors such as level of experience.

About KeyBank :

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.

About KeyBank :

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.