Desktop Support Specialist

Service Desk Agent (Tier 2 – 3rd Shift)

Location : Los Angeles, CA (Remote – Must be with 100 miles of LA)

Shift : 3rd Shift (11 : 00 PM – 7 : 30 AM)

Contract to Hire Opportunity

Pay : $25-$27 / HR

• Please do not apply if you are 100 miles outside of LA area.

Training will occur on day shift (Monday – Friday, 8 : 00 AM – 4 : 30 PM) for the first few weeks

Position Summary

Our client, a leading private university in Los Angeles, CA, is seek a Service Desk Agent to join their team and provide Tier 2 technical support for end users across their hospital and clinic locations. This role is responsible for handling inbound tickets and calls, resolving escalations, and triaging complex issues to higher-level engineers. The Service Desk Agent supports workstations, servers, virtualization, printers, networks, vendor-specific hardware / software, and clinical application software suites.

This position requires strong technical troubleshooting abilities, excellent communication, and customer service skills. The Service Desk Agent ensures issues are resolved in a timely manner while following IT processes, escalation procedures, and service level agreements (SLAs).

Key Responsibilities

Minimum Qualifications

Education : High School Diploma required; Associate’s Degree in IT or related field preferred.

Experience :

Technical Skills :

Please submit your resume in Word or PDF format to be considered.