Talent.com
Residential Installation & Service Technician
Residential Installation & Service TechnicianComcast • Osprey, FL, United States
Residential Installation & Service Technician

Residential Installation & Service Technician

Comcast • Osprey, FL, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for broadband installation and troubleshooting activities for voice, video and data services. Completes field assessments, meets / exceeds company standards / metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level. Functions in an entry-level position, with an increasing degree of proficiency and decreasing degree of onsite-supervision to complete installation and troubleshooting activities. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

  • Up to $6000 Sign-on Bonus (subject to terms and exclusions)
  • Multiple Open Positions

Compensation : $18.20 / hr + Quarterly Bonuses & Paid Training , Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 paid days off + 8 Company observed holidays and much more!

Core Responsibilities

  • Performs installations and changes of service, while adhering to : company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required.
  • Performs service calls. Troubleshoots the drop from the tap to the customer's equipment. Assesses and designs basic home networks using appropriate technology and based on customer needs using coaxial cable, Ethernet, Wi-Fi networks and multimedia over coax alliance (MoCA).
  • Completes associated record keeping in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account.
  • Determines acceptability of service by reviewing and confirming quality of service, based on results of applicable tests and adjusts or fixes service in order to provide the best possible service for the customer.
  • In support of Wi-Fi installation and trouble calls, determines appropriate placement of devices and design of Wi-Fi network in the home taking into consideration Wi-Fi channels, co-channel interference and channel utilization. Determines appropriate use of device options and provide advanced customer education to set appropriate expectations.
  • Communicates, engages and provides customer with education on products and services, which may include, materials regarding channel line up, applications, use of services and equipment, consumer devices and company policies as they relate to the customer.
  • Cleans, maintains and stocks vehicle and equipment in order to be prepared to perform required duties. Reports need for vehicle repair or service when required and / or prescribed. Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate.
  • Reconciles with warehouse regarding issued CPE (customer premise equipment).
  • Properly operates and maintains installation tools, technology and equipment, such as installation hand tools, light power tools, meters, or ladders.
  • Demonstrates the ability to navigate digital tools including work order management and digital diagnostics.
  • Obtain and maintain appropriate licensing and / or background checks based on federal, state, or municipality requirements where applicable.
  • Uses sound judgment in decision-making, problem-solving, project management and readily accepts ownership of personal decisions, behavior and or actions regardless of the outcome, to perform installation and service of products.
  • Performs jobs from high places (on poles and roofs,) including climbing poles with proper equipment (safety belt, strap, climbers,) ladders and bucket trucks (e.g. 18 to 26 feet), as determined by the system's requirements.
  • Manipulates objects such as : pens, keyboard, mouse, connectors, fasteners, wire and uses hand tools.
  • Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity. Works in areas with exposure to moderate noise levels.
  • Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
  • Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days. Maintains valid driver's license.
  • Effectively communicates with customers and co-workers.
  • Uses close vision, peripheral vision and ability to adjust focus to use tools, equipment and objects to complete duties.
  • Exposure to dogs or other animals in construction areas and in home environments.
  • Completes required training and pass certification tests within specified timeframe.
  • Works in various weather conditions, including heat, cold, rain and other precipitation.
  • Normal work shift may include weekends; may include 10-hour days for 4 days a week and / or mandatory overtime including weekends, evenings and holidays.
  • Meets or exceeds established goals and performance metrics.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Employees at all levels are expected to :

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  • #CMCSAHJ

    Disclaimer :

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  • Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

    Skills :

    Customer-Focused; Professional Etiquette; Adaptability; Technical Knowledge; Self Motivation; Critical Thinking Problem Solving; Communication; Resilience

    Salary : Base Pay : $18.20

    The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

    Education

    High School Diploma / GED

    Certifications (if applicable)

    Relevant Work Experience

    serp_jobs.job_alerts.create_a_job

    Residential Service Technician • Osprey, FL, United States

    Job_description.internal_linking.related_jobs
    Service Technician

    Service Technician

    Continental Properties • Bradenton, FL, United States
    serp_jobs.job_card.full_time
    You will provide above and beyond customer service and an unmatched level of personal attention to residents.You will address our resident's service needs and will help maintain facility operations...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technician / Low Voltage / Labor

    Technician / Low Voltage / Labor

    A Tech Plus • Lakewood Ranch, FL, US
    serp_jobs.job_card.full_time
    Low Voltage Technician Benefits after the 1st of the month following 90 Days from DOH.The technician works within a team environment, installing telecommunication systems, which includes installati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Technician

    Service Technician

    TEKsystems • Sarasota, FL, United States
    serp_jobs.job_card.full_time
    Will come in as a Direct Placement to begin with a company vehicle to drive to service locations.Work travel can range from Sarasota. CCTV, Access control, fire alarm exp.Willing to be trained up in...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Residential Installation & Service Technician

    Residential Installation & Service Technician

    Comcast • Sarasota, FL, US
    serp_jobs.job_card.full_time
    Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CRT Desiccant Technician 1

    CRT Desiccant Technician 1

    Sunbelt Rentals • Nokomis, FL, United States
    serp_jobs.job_card.full_time
    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Lead Service Technician

    Lead Service Technician

    Continental Properties • Bradenton, FL, United States
    serp_jobs.job_card.full_time
    You will provide above and beyond customer service and an unmatched level of personal attention to residents.You will address our resident's service needs and will help maintain facility operations...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Electrical Service Technician

    Electrical Service Technician

    Soltec Electric • Bradenton, FL, US
    serp_jobs.job_card.full_time
    Soltec Electric is seeking a highly-skilled individual for an electrical service technician’s position in the commercial field in the Sarasota / Bradenton area. The candidate must be outgoing, h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel On Call - CT Technologist

    Travel On Call - CT Technologist

    MSSI • Lakewood Ranch, FL, US
    serp_jobs.job_card.full_time
    MSSI is seeking a travel CT Technologist for a travel job in Lakewood Ranch, Florida.Job Description & Requirements.Pay package is based on 8 hour shifts and 40 hours per week (subject to confi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Electrician - Commercial

    Electrician - Commercial

    Borrell Electric Co Inc • Lakewood Ranch, FL, US
    serp_jobs.job_card.full_time
    You will join a team that has served the Tampa bay area for over 70 years and excelled in installing and maintaining systems from 50V to 15KV. Our ideal candidate has at least 2 years of professiona...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Maintenance Technician - Reef at Riviera

    Maintenance Technician - Reef at Riviera

    Dominium Management Services • Palmetto, FL, United States
    serp_jobs.job_card.full_time
    Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapol...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Maintenance Technician Part Ti-105020

    Maintenance Technician Part Ti-105020

    Extended Stay America • Port Charlotte, FL, United States
    serp_jobs.job_card.full_time
    The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    HVAC Installation Technician

    HVAC Installation Technician

    Caloosa Cooling • Port Charlotte, FL, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you a customer service rockstar? Do you have integrity and a great attitude? If so, please read on about this HVAC Installation Technician position!. If you're looking to be part of a company th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Restaurant Delivery - Receive 100% of Customer Tips

    Restaurant Delivery - Receive 100% of Customer Tips

    DoorDash • Lithia, FL, United States
    serp_jobs.job_card.full_time +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technician 1

    Technician 1

    Sunbelt Rentals • Port Charlotte, FL, United States
    serp_jobs.job_card.full_time
    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Install Technician III (Rough-In)

    Install Technician III (Rough-In)

    Conditioned Air Company of Naples, LLC • Nokomis, FL, US
    serp_jobs.job_card.full_time
    UNLEASH YOUR POTENTIAL and MAKE AN IMPACT!.A place where empowering minds fuel innovation.Success Depends on Employees Like You. We Want Our Employees to Thrive and Grow.Learn while on the job, alwa...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Service Technician

    Service Technician

    UDR, Inc. • St. Petersburg, FL, United States
    serp_jobs.job_card.full_time
    Maintenance Technician - Every day is an opportunity for you to turn an apartment into a home.Maintenance Technician to join our team at Peridot Palms, our apartment community (#381 homes) located ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Residential Installation & Service Technician (Hiring Immediately)

    Residential Installation & Service Technician (Hiring Immediately)

    Comcast • Sarasota, Florida, US
    serp_jobs.job_card.permanent
    Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Upfit Technician 1

    Upfit Technician 1

    Wabash • Apollo Beach, FL, United States
    serp_jobs.job_card.full_time
    Activities include but are not limited to.High school diploma / GED or equivalent experience.Intermediate mechanical skills / knowledge and welding experience preferred. Must have a current driver's lic...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Window and Door Field Service Tech II

    Window and Door Field Service Tech II

    MI Windows and Doors • North Venice, FL, US
    serp_jobs.job_card.full_time
    This role involves diagnosing service issues, determining warranty vs.You’ll be a key player in maintaining our commitment to quality and customer satisfaction. PGT Innovations (Part of MITER Brands...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Maintenance Technician, Residential

    Maintenance Technician, Residential

    The RMR Group LLC • Sarasota, FL, United States
    serp_jobs.job_card.full_time
    Maintenance Technician, Residential.The Maintenance Technician is to assist the Maintenance Supervisor in maintaining the physical integrity of the property. This involves ensuring a safe, secure an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted