Retention Representative

A company is looking for a Retention Representative to assist members with Government health program applications and improve membership retention.

Key Responsibilities

Provide member resolution by researching and documenting inquiries regarding program eligibility and application processes

Develop and maintain relationships with existing members, guiding them through the recertification process

Complete required paperwork and documentation, ensuring accurate tracking of member accounts and activities

Required Qualifications

High School Diploma required

Previous customer service experience

One to two years of related experience preferred

Proficiency in Microsoft Office (Excel, Word, Access) and Lotus Notes

Proficiency in one or more languages other than English is a plus