Job Description
Job Description
HVAC Service Manager – Wagner Mechanical
Albuquerque, NM
$70k to $105k base + bonus opportunity
Join the team at Wagner Mechanical, Albuquerque’s most trusted home services provider, with over 90 years of excellence in HVAC, plumbing, and electrical services. We’re looking for a driven and experienced HVAC Service Manager to lead and support our growing team of service technicians.
This is a key leadership role for someone passionate about building strong teams, delivering world-class customer service, and driving operational success.
Why Join Wagner Mechanical?
- Competitive Pay : $70k to $105k base + plus performance-based bonuses
- Established Reputation : Be part of a legacy brand that’s known for doing the right thing—for customers and employees alike
- Leadership Impact : Help shape the future of our service team with your vision and experience
- Medical, Dental, Vision Insurance
- 401(k) with company match
- Paid Sick Leave + Paid Time Off + Holidays
- Company-paid Life and Disability Insurance
- Optional supplemental benefits (critical illness, hospital indemnity, pet insurance)
- Company-provided laptop and phone
What You’ll Do :
As the HVAC Service Manager, you’ll lead, coach, and inspire a team of technicians to deliver high-quality service while meeting revenue and performance goals.
Lead & Coach : Mentor and develop service technicians with tailored training and ongoing supportDrive Results : Track and manage KPIs including revenue, customer satisfaction, and service efficiencyOperational Oversight : Work closely with dispatch to optimize technician routes, coverage, and productivityRecruit & Retain Talent : Hire and develop top-performing technicians and foster a positive team cultureCustomer Resolution : Handle escalations professionally to ensure customer satisfactionField Engagement : Conduct routine job site visits to support field staff, deliver coaching, and ensure qualityCollaborate Cross-Functionally : Work with branch and leadership teams to execute strategic initiativesLeverage Technology : Support technician adoption of tools like ServiceTitan to streamline operationsWhat Makes You a Strong Fit :
Leadership Skills : Proven ability to lead, motivate, and build a high-performing service teamStrong communication and problem-solving abilities with a customer-first approachTechnical & Business Acumen : Understanding of HVAC systems and ability to support a technical teamAnalytical mindset with a focus on operational efficiency and team performanceQualifications :
3+ years of experience in a management or sales role in the home service industry (HVAC preferred)High school diploma required; college degree preferredProficiency in Microsoft Office and comfort with service software (ServiceTitan experience a plus)Ready to Lead with Purpose?
If you're a dynamic leader ready to make a real impact in a growing company, apply today and join a team that values people, performance, and professionalism.
Wagner Mechanical is an Equal Opportunity Employer.