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Administrative Assistant II - Ophthalmology Call Center, Westwood

Administrative Assistant II - Ophthalmology Call Center, Westwood

University of California - Los Angeles HealthLos Angeles, California, United States
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Description

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to :

  • Pre-registering new and returning patients via telephone
  • Collecting demographic and insurance information
  • Entering authorizations and referrals
  • Scheduling appointments
  • Maintaining logs and tracking all activities
  • Communicating with faculty and office staff via email, paging system, and verbal messages

Salary Range : $26.42-37.49 Hourly

Qualifications

Required :

  • At least six months of experience working in an ophthalmology medical practice.
  • Six months of experience scheduling patient appointments in an electronic system.
  • Working knowledge of ophthalmic medical terminology.
  • Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.
  • Computer skills sufficient to communicate by email.
  • Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
  • Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
  • Ability to prioritize tasks in a systematic manner to maximize efficiency.
  • Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
  • Ability to work with frequent interruptions and to complete assignments in a timely manner.

    • Preferred :

  • One year of experience working in clinical teaching environment.
  • Bilingual in Spanish.
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