Quality and Training Specialist- Nurse

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Overview

Location / Division Specific Information : Morrisville, NC or Wilmington, NC. Relocation assistance is NOT provided. The working shift for this role is Monday - Friday, 9AM-5PM. This is a hybrid position, 4 days per week working from home, 1 day per week from our office.

Environment : Office

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Discover Impactful Work : Medical Communications is a truly outstanding team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing distributed team of over 900 healthcare professionals providing medical information and education.

A day in the Life

• Schedules, develops and delivers training courses and content for all staff members. Conducts product or disease state training for staff members as required.
• Monitors effectiveness of training and observes training sessions, trends and assesses changes in employee performance. Modifies training to increase beneficial outcomes.
• Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
• Conducts call and documentation review of staff members' work and monitors accuracy and completeness of information provided, including clinical content. Ensures program consistency relative to compliance with the organization and client policies / procedures.
• Evaluates quality trends across the program and provides feedback to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
• Provides support for program-related audits.
• May assist with department projects.

Qualifications

Education and Experience

Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification.

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years).

In most cases a license will be required.

In some cases an equivalency, consisting of a combination of appropriate education, training and / or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities

Management Role

No management responsibility

Working Conditions and Environment

Physical Requirements

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