Leasing Manager

Job Description

Job Description

The Leasing Manager plays a key role in driving leasing success and maintaining high resident satisfaction. This position is responsible for leading the leasing team, executing strategic marketing initiatives, and ensuring consistent achievement of leasing KPIs. The Leasing Manager also acts as a coach and mentor, supporting team performance while managing the full leasing lifecycle—from lead generation to move-in. The ideal candidate is organized, customer-focused, and able to lead by example.

Essential Functions :

Resident Relations and Customer Service :

• Greet and assist all visitors, vendors, residents, and prospects professionally.
• Respond promptly to resident requests, concerns, and inquiries. Refer matters outside your authority to the Assistant or Community Manager.
• Accept and process rent, deposits, and fees in accordance with policy; direct residents to the CRM Resident Portal for convenience.
• Obtain and upload renter’s insurance documentation for future residents in CRM.
• Support and assist in planning and hosting resident events and community activities.
• Assist in securing lease renewals to meet or exceed community retention goals.
• Maintain a “WOW” atmosphere through a welcoming office, model units, hospitality stations, and other touchpoints.

Leasing and Sales :

Minimum of 6 follow-ups per lead (4 phone / text, 2 email)

Marketing and Competitive Analysis :

Administrative and Reporting :

Other Duties :

Skills and Experience :

Competencies :

Why This Opportunity is Exciting for You : We offer a competitive compensation package, including :

Additional Information :

About Stark Enterprises :

Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities.

As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need.

Join us and be part of a forward-thinking company that values both its employees and the communities it serves.