Quality Coach

Quality Coach

Families & Youth Innovations Plus (FYI+)

Position Title : Full-Time

Salary : $42,000 - $50,820 (3 levels based on experience and education)

Reports To : Quality Assurance Manager

FLSA Status : Salaried / Exempt

Department : Quality Department

Job Summary

At FYI+ (Families & Youth Innovations Plus), the Quality Coach plays a vital role in advancing the agency's commitment to data-driven, quality-focused, and culturally rooted service delivery. Operating within a trauma-informed, equity-centered team culture, the Quality Coach serves as a collaborative partner for quality assurance across a defined caseload of programs.

This position ensures fidelity to evaluation practices, supports internal and external audit processes, and strengthens continuous quality improvement (CQI) through coaching, training, and data interpretation. The Quality Coach empowers teams to meet organizational goals, supports implementation of PDSAs (Plan-Do-Study-Act cycles), and participates in peer and internal audits, while helping programs interpret, document, and apply quality measures.

What You'll Do :

• Quality Oversight : Act as liaison for FYI+ programs; lead check-ins, support PDSAs, and address training / resource needs.
• Evaluation & Improvement : Monitor trackers, analyze trends, and align daily practices with agency goals.
• Audits : Facilitate internal reviews, attend external audits, manage documentation, and conduct follow-ups.
• Data & CIRs : Analyze data, track Critical Incident Reports (CIRs), and report trends for training and equity-focused learning.
• Training & Coaching : Train staff on CQI, data use, and audit tools; lead workshops on evaluation and quality standards.
• Compliance & Documentation : Ensure documentation meets agency, funder, and accreditation standards.
• Participant Feedback : Gather client input to inform quality efforts.
• Systems Innovation : Recommend and support improvements to tools and workflows.

What You Need :

Compensation & Benefits :