IT Desktop Support Technician

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Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. It is suitable for any level of an IT support individual.

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company and grow their skills within IT Support. They are currently looking for individuals who want to grow within their company.

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.

Main Duties and Responsibilities :

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Swap out laptops / desktops and deploy Windows 10 / 11.
• Re-image Windows 11 onto machines from Windows 10.
• Assist all users with any logged IT related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware.
• Resolve incidents with printers, copiers, and scanners.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Please apply if you're interested in hearing more about this opportunity and if you feel you are capable of completing any of these job duties.

Workplace Type : This is a fully onsite position in Lansing, MI.

Pay and Benefits : The pay range for this position is $16.00-$22.00 per hour. Benefits include medical, dental, vision, critical illness, accident and hospital, 401(k) retirement plan (pre-tax and Roth post-tax contributions), life insurance, short and long-term disability, HSA, transportation benefits, Employee Assistance Program, and PTO.

Application Deadline : This position is anticipated to close on Oct 27, 2025.

About TEKsystems : TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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