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Guest Lead - Keyholder

Guest Lead - Keyholder

Altar'd StateGrand Rapids, MI, US
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Position Overview

Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

What We Offer

  • Competitive base pay
  • Paid Volunteer Time
  • Paid Time Off
  • Generous associate discount
  • 401k with company match
  • Advancement opportunities

Primary Responsibilities

  • Consistently delivers an exceptional guest experience
  • Consistently adheres to Altar'd State's guest service standards
  • Acts as a positive role model, contributes to a culture of teamwork
  • Coaches associates on guest interactions, recognizes great performance
  • Demonstrates accountability and ownership of behaviors and results
  • Embraces feedback and uses it to drive positive change
  • Embraces change, leads through conflict and treats others with respect
  • Maintains a clean and presentable store environment
  • Assists in the construction of merchandising and window displays
  • Represents the brand well by adhering to dress and grooming standards
  • Completes opening / closing procedures as directed by management
  • Adheres to loss prevention policies and procedures
  • Participates in walk-throughs, communicates successes and opportunities
  • Serves as leader on duty as needed
  • Adheres to organizational Code of Conduct

    • Qualifications

  • Must be at least 20 years of age
  • Previous retail experience preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

    • Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition :

  • #73 in Fortune 100 Best Companies to Work For 2023
  • #4 in Fortune Best Workplaces in Retail 2022
  • #93 in Best Workplaces for Millennials 2023
  • #34 in Fortune Best Workplaces for Women 2022
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    Keyholder • Grand Rapids, MI, US

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