Talent.com
Help Desk Support Analyst
Help Desk Support AnalystVirtualVocations • Laredo, Texas, United States
serp_jobs.error_messages.no_longer_accepting
Help Desk Support Analyst

Help Desk Support Analyst

VirtualVocations • Laredo, Texas, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Production Support Systems Analyst- Help Desk.

Key Responsibilities

Provide Level 2 production support for Employee Benefits systems, including quoting, underwriting, and billing

Analyze requests to determine severity and coordinate resolution efforts with IT partner teams

Proactively manage a queue of requests, ensuring timely completion aligned with service level agreements (SLAs)

Required Qualifications

BS / BA degree or equivalent work experience

Strong skills with Microsoft product suite (Word, Excel, Outlook, SharePoint, Teams)

Strong SQL knowledge or willingness to learn SQL

Ability to operate in a fast-paced environment

High level of productivity, reliability, and proactiveness

serp_jobs.job_alerts.create_a_job

Help Desk Analyst • Laredo, Texas, United States

Job_description.internal_linking.related_jobs
Customer Support Analyst

Customer Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Analyst (Finance).Key Responsibilities Respond to customer queries via phone or email and manage client issues using a ticketing system Troubleshoot a...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Application Support Team Lead

Application Support Team Lead

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an Application Support Team Lead (NextGen).Key Responsibilities Lead and mentor a team of Application Support Specialists, ensuring adherence to protocols and performance...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Application Support Analyst

Senior Application Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Application Support Analyst.Key Responsibilities Serve as the primary point of contact for incoming application requests, incidents, or problems Provide applica...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Incident Response Analyst

Senior Incident Response Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Incident Response Analyst.Key Responsibilities Perform incident triage and response in cloud cybersecurity environments Provide on-call support as needed Utili...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Help Desk Specialist, Tier 1

Help Desk Specialist, Tier 1

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Help Desk Specialist, Jr.Key Responsibilities Provide first-contact support and incident resolution for end users via phone, chat, or ticketing system Log service requ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Enterprise Support Analyst

Enterprise Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an Enterprise Deployment Program Operations & Support Analyst.Key Responsibilities : Operate L1 queue in Jira. manage customer communications for incidents and maintenance...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Center Analyst

Service Center Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Service Center Analyst to provide first-line support to users while delivering excellent customer service. Key Responsibilities Identify and resolve incidents within agr...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Systems Analyst

Senior Systems Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
Systems Analyst / Product Owner.Key Responsibilities Develop functional system knowledge of Customer Experience solutions and manage technical projects Collaborate with Product Management to pri...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Audit Support Analyst

Audit Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an Audit Support Analyst to facilitate external audits and manage documentation requests.Key Responsibilities Assist in documenting, tracking, and reporting audit and due...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Data Support Analyst

Data Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Data & Support Analyst I to diagnose, analyze, and troubleshoot user-reported issues within their systems. Key Responsibilities : Define, analyze, and troubleshoot intern...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior HRIS Integrations Analyst

Senior HRIS Integrations Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Senior HRIS Integrations Analyst.Key Responsibilities : Design, develop, and implement Workday integrations using Workday Studio, Core Connectors, EIBs, and Workday Web ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior ERP Systems Analyst

Senior ERP Systems Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Senior ERP Systems Analyst (SQL, PeopleCode, Upgrades) for a remote position.Key Responsibilities : Design, code, and test PeopleSoft applications Develop and maintain ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT System Analyst

IT System Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an IT System Analyst - Operations Support.Key Responsibilities Provide technical support for warehouse and transportation management systems Serve as the primary contact...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Infor CloudSuite Support Analyst

Infor CloudSuite Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an Infor CloudSuite Support Analyst.Key Responsibilities Provide day-to-day application support for Infor CloudSuite modules, resolving incidents and service requests Co...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Contact Center Analyst

Senior Contact Center Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Contact Center Operations Analyst who will lead the review and analysis of contact center operational processes. Key Responsibilities Manage the gathering, analyz...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Federal Customer Support Engineer

Federal Customer Support Engineer

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Federal Customer Support Engineer.Key Responsibilities Act as a primary support resource for federal customers, troubleshooting data-centric security solutions Provide...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
API Technical Support Analyst

API Technical Support Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an API Technical Support Analyst to assist customers with implementing APIs and create technical documentation. Key Responsibilities Create sample applications and publish...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Lien Resolution Analyst

Lien Resolution Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Claims Specialist.Key Responsibilities Perform data entry, intake, and payment reconciliation tasks Support lien resolution teams by ensuring timely and accurate docum...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Claims Help Desk Manager

Claims Help Desk Manager

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Claims Help Desk Assistant Manager, responsible for overseeing the Claims Help Desk and Technical Support functions remotely. Key Responsibilities Oversees execution of ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Contract Deal Desk Analyst

Contract Deal Desk Analyst

VirtualVocations • Laredo, Texas, United States
serp_jobs.job_card.full_time
A company is looking for a Contract Deal Desk Analyst.Key Responsibilities Review, structure, and approve deals to ensure alignment with pricing strategy and commercial terms Collaborate with Sa...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted