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Client Relations Specialist

Client Relations Specialist

Robert HalfThomson, GA, US
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Job Description

Job Description

We are looking for a dedicated Client Relations Specialist to join our team in Thomson, Georgia. This is a Contract-to-Permanent position, offering the opportunity to contribute to our customer-focused initiatives while building strong and lasting relationships. In this role, you will play a pivotal part in managing client inquiries, delivering tailored solutions, and supporting the sales team in expanding business opportunities.

Responsibilities :

  • Respond promptly to customer inquiries regarding products, pricing, availability, and production timelines to ensure satisfaction and clarity.
  • Develop a thorough understanding of client needs to provide personalized recommendations and solutions.
  • Coordinate and schedule meetings with both current and potential customers as required.
  • Stay informed about product offerings, including specifications, usage, and pricing, to confidently address customer questions.
  • Partner with the outside sales team to identify growth opportunities and foster long-term business relationships.
  • Verify technical details with clients or regional sales managers and accurately input orders into the system.
  • Create detailed production orders based on customer purchase requests and usage projections.
  • Collaborate with production teams to ensure timely availability and delivery of materials.
  • Handle customer complaints with professionalism, offering solutions to maintain satisfaction and trust.
  • Proficiency in CRM tools to manage customer interactions and data effectively.
  • Strong skills in answering inbound and outbound calls, providing exceptional customer service.
  • Experience assisting clients with billing functions and resolving complaints.
  • Advanced knowledge of Microsoft Excel, including formulas and data organization.
  • Proven ability in account management and developing sales strategies.
  • Excellent communication skills to build rapport and address client needs confidently.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Previous experience in outbound sales or customer support roles is a plus.
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Client Specialist • Thomson, GA, US

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