Guest Service Manager - LOCAL Henderson

Guest Service Manager - LOCAL Henderson

As a Guest Services Manager, you will directly impact the success of your business by delivering an unexpectedly memorable experience and value for the community and your partners (employees). Here, you will have a voice in the direction and growth of the business and the ownership and freedom to reach your goals. In this role, you will be responsible for attracting, retaining, and mentoring a dynamic and fearless team of individuals. Being their mentor means that you will dig deep into personal exploration to uncover potential they may not see in themselves. Together, you strive to create an unexpectedly memorable offering for your guests and community.

Duties

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience.
• Exude professionalism, friendliness and fun towards fellow partners, guests, vendors, business associates, etc.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It's Your Business.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide our service and experience standards and provide impactful coaching as needed.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs, impact positive candidate experience and selection and retain your team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions and procedures.

What's Required

This Is You

The Perks

Join Our Team!

With unlimited future growth and opportunities at every level, the time to join is now. Explore your next move with LOCAL Public Eatery. Apply today!

About Us

LOCAL Public Eatery is more than a place to work, it's a community where people bond over shared values and are inspired and encouraged to be themselves. We are all about creating unexpectedly memorable experiences for our teams and guests in an environment that is dynamic, team-centric and results-driven. Our people show kindness and care and take pride in who they are and what they do. Through a relentless focus on people, we provide ongoing feedback and mentorship, which encourages continuous learning, growth, and development. Our teams welcome feedback because they know it is the key to becoming a stronger partner and leader.

LOCAL Public Eatery is an Equal Employment Opportunity Employer. We are committed to offering reasonable accommodations to qualified job applicants. This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job. LOCAL Public Eatery (LPE) has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to LPE, its employees, and databases, will be considered the property of LPE. External recruitment agencies must establish a fully executed service agreement with LPE's Human Resources department to submit resumes. LPE will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to life@localpubliceatery.com.