eCustomer Care Specialist

Ecustomer Care Specialist

Overview At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple full-time eCustomer Care Specialists, a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.

Available full-time shifts : Tuesday-Friday 1pm-9pm (on-site) & Saturday 10am-6pm (remote) Monday-Friday 1pm-9pm (on-site) There may be mandatory extra hours as required based on business needs. Compensation : $16.50 / hour Next available start date : Training : You would attend 3 weeks of Customer Care Training from either 8 : 00am-12 : 30pm or 4 : 00pm-8 : 30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

What our employees say they love most about working here : Their coworkers! The atmosphere : welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off

Responsibilities Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc. Documenting and handling all in-store customer service issues including responding to legal concerns Efficiently entering customer information and call notes into the order management system Accurately completing appropriate follow-up actions for order and service resolution Speaking with customers directly over the phone to resolve issues or concerns as needed

Qualifications Proficient computer navigation skills including ability to multi-task Ability to type 30 WPM minimum Positive attitude and professionalism while speaking with customers High-level grammar and writing abilities

Benefits 30-50% employee discount Paid time off : 8 personal days & 10+ vacation days per year, plus holidays Casual dress code Wear your sneakers to work! Medical / dental / vision coverage 401(k) / Roth 401(k) Opportunities for advancement Recognition and appreciation programs Learning and development platforms Stock purchase plan Tuition reimbursement for qualified courses Employee referral program Life insurance Employee Resource Groups