Office Manager

Job Description

Job Description

Location : Position can be located in any of our locations, frequent travel between offices will be required.

Position Summary : The office manager is responsible for overseeing all front office operations, including patient scheduling, patient registration, and overall customer service. Leads front desk staff, coordinates schedules, and organizes team-building activities to support a positive and efficient work environment. Requires strong leadership, organization, and communication skills.

Essential Duties and Responsibilities :

• Practices exceptional customer service to all
• Supports the mission, vision, and values of Infinity Health
• Engage in quarterly quality improvement efforts
• Appropriately recognizes and rewards team members
• Manage patient scheduling and registration
• Provide ongoing support and training for all reception staff
• Leading and mentoring front office staff to ensure a high level of professionalism and efficiency; including but not limited to work allocation and scheduling, training and problem resolution; performance evaluation and recommendations for personnel actions; motivate employees to achieve peak productivity and performance
• Managing and optimizing front office workflows, processes, and performance standards.
• Organizing and facilitating team-building activities to promote collaboration, morale, and a positive work culture.
• Monitor timely completions of prior authorizations for services are obtained prior to patient appointments
• Establish procedures to ensure Patient and Registration workqueues are addressed timely
• Identifies, analyzes and addresses challenges and / or breakdowns in registration and scheduling processes
• Evaluate staff competencies on a regular basis and establish performance improvement plans as needed
• Travels regularly to all locations to ensure consistency in front office operations across multiple locations
• Enforces necessary policies and procedures for efficient operations of the department
• Foster ongoing communication with all departments to ensure the patient needs are met in an efficient manner
• Assist with the implementation and sustaining of Patient Centered Medical Home status as needed
• Performs other duties as assigned

Qualifications :

Supervises : Receptionists