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Member Services Representative
Member Services RepresentativePlanet Fitness - Lev Management • Columbia, SC, US
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Member Services Representative

Member Services Representative

Planet Fitness - Lev Management • Columbia, SC, US
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Job Description

Job Description

Benefits :

  • Free uniforms
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Characteristics that will make you a perfect match for our Member Services Representative :

You :

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands-on training.

    • About the Member Services Representative Role :

    As a Member Services Representative , you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience!

    Daily responsibilities for the Member Services Representative also include :

  • Greet members / guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact / billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety / policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and / or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

    • Qualifications / Requirements :

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be 18 years of age or older.

    • Physical Demands :

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

    We offer :

  • Career advancement opportunities
  • Weekly pay with monthly bonus opportunities
  • Black Card membership, employee perks, rewards, and discounts
  • Paid breaks
  • Paid time off
  • 401(k) & Roth Retirement savings plan (with employer match)
  • Engaging team-building competitions, sales contests, and social events
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    Member Service Representative • Columbia, SC, US

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