Customer Success Specialist
Robert HalfAnn Arbor, MI, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssist with marketing initiatives and campaign support as needed Contribute to customer communication materials and promotional content Work collaboratively within a two-person team environment, requiring excellent interpersonal skills Maintain constant communication with team members via Microsoft Teams throughout the workday Coordinate efforts to ensure seamless customer experience and operational efficiency Associate degree or equivalent experience Strong organizational skills with attention to detail Clear written and verbal communication abilities with sales acumen Proficiency in Microsoft Office (including Teams) and familiarity with CRM systems are preferred Ability to prioritize, multitask, and work both independently and collaboratively Experience in processing orders, invoices, or contracts is a plus Comfort with sales conversations and customer relationship building Minimum Requirements At least 2 years in an administrative, customer service, or sales support role Proficient in English communication with strong phone presentation skills Skilled in Microsoft Office applications and the Teams platform detail oriented attitude and excellent phone etiquette Ability to thrive in a collaborative team environment Willingness to engage in sales activities and light marketing support Office environment Standard business hours, Monday through Friday Collaborative two-person team structure requiring constant communication and coordination Initial office-based work with potential remote opportunities Minimum of 2 years of experience in customer service, administrative, or sales support roles. Proficiency in Microsoft Office applications, including Teams. Strong organizational skills with an emphasis on attention to detail. Ability to communicate clearly and professionally both in written and verbal formats. Experience with processing orders, invoices, or contracts is preferred. Comfortable with sales conversations and building customer relationships. Ability to prioritize tasks, multitask effectively, and work collaboratively within a team. Familiarity with customer success strategies and resolving connectivity issues is an asset.
Job Description
Job Description
Seeking an experienced Sales Coordinator to support the Customer Service Team in Ann Arbor MI. This role is. The ideal candidate is team-oriented, detail-oriented, highly organized, and detail oriented, with strong administrative, customer service, and sales communication skills. The position requires comfort working in fast-paced environments and the ability to collaborate effectively within a small team structure. Pay up to $24 / hr depending on experience. This role is HYBRID.
Key Responsibilities :
- Respond promptly to customer inquiries via phone and email
- Prepare and send warranty quotes and invoices following established procedures and pricing
- Process purchase orders, enter payments, and update account records
- Track customer correspondence and maintain accurate data in internal systems
- Support the creation and maintenance of process documents and customer communication materials
- Assist with preparing reports and status updates for management
- Coordinate with internal departments to address customer needs and resolve issues
- Perform other administrative duties as assigned and strong customer service
- Conduct proactive outreach to customers following system purchases
- Communicate warranty benefits and terms effectively to drive sales
- Follow up with customers as warranty expiration dates approach to facilitate renewals
- Track customer information and status in internal systems
- Recommend new opportunities and trends based on reports and customer feedback
Marketing Support
Team Collaboration
Compensation & Benefits
Work Environment
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Customer Specialist • Ann Arbor, MI, US
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