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Knowledge Manager
Knowledge ManagerAkaasa Technologies • United States
Knowledge Manager

Knowledge Manager

Akaasa Technologies • United States
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Technology Communications and Knowledge Manager

Location : Prefer local to NY / NJ / LA, CA but remote for the perfect candidate. Occasional travel to offices (limited)

Industry : Media is a nice to have but not required

Notes : Must have Knowledge Management AND Communications Management utilizing MS 360 (Atlassian tools like Slack, Zoom, etc) and LMS

ABOUT THE ROLE :

The Technology Communications and Knowledge Manager will be responsible for establishing the standards that drive awareness, education and adoption of technologies across the organization. In this role, this candidate will develop and implement communications and knowledge frameworks that can be adapted into projects across the enterprise, ensuring consistency and maximizing impact across all initiatives.

This candidate will liaise with various leads to create and disseminate clear, compelling content that helps employes understand, embrace and adopt technologies. This includes fostering a culture of knowledge sharing and continuous learning through workshops to expand standardized methodologies.

RESPONSIBILITIES :

Communications & Knowledge :

  • Develop and implement communications and knowledge standards that align with the change strategies
  • Advise partners such as product, project managers and business stakeholders, about best practices and communication and knowledge methodologies to embed technology adoption and knowledge activities into implementation plans that include success metrics to drive consistent adoption across technologies

Curriculum Strategy & Governance :

  • Develop, implement, and manage a governance framework for all technical and operational curriculum ensuring alignment with organizational goals, industry best practices, and compliance standards
  • Partner with subject matter experts, technical teams, operations leaders, and other stakeholders to identify knowledge gaps, define learning objectives, ensure curriculum meets evolving business needs, and coordinates knowledge material management in key systems (e.g., Confluence, ServiceNow, SharePoint, and SharePoint)

    • Content Lifecycle Management :

  • Oversee the entire lifecycle of learning content, from needs assessment and creation to review, maintenance, and retirement of content
  • Manage content ensuring accuracy, relevance, and accessibility across all platforms

    • LMS Optimization, AI Integration & Innovation :

  • Serve as the subject matter expert for our content key system respositories (e.g., Confluence, ServiceNow, SharePoint, and SharePoint) and associated Learning Management System (LMS) and other knowledge solutions, optimizing its functionality to support curriculum delivery, user engagement, and data analytics
  • Champion the integration of advanced AI systems into our knowledge management and learning solutions, as well as enhance content creation, delivery, and personalized learning experiences

    • REQUIREMENTS :

  • 10+ years of experience in knowledge management, curriculum development, instructional design, or a related field
  • Bachelor's degree in a relevant field such as Instructional Design, Educational Technology, Information Science, or a related technical discipline
  • Demonstrated experience in developing and managing technical and / or operational curriculum in a fast-paced environment

    • Technical Proficiency :

  • Experience in the full suite of Microsoft Office programs including advanced experience in PowerPoint and SharePoint, as well as Slack, ServiceNow, and Atlassian tools
  • Strong proficiency with Learning Management Systems (LMS) administration, content management, and reporting

    • PREFERRED QUALIFICATIONS :

  • Exceptional project management skills with the ability to manage multiple initiatives simultaneously from conception to completion
  • A passion for continuous learning, innovation, and fostering a knowledge-sharing culture
  • Flexible and adaptable; able to work in ambiguous situations and with little direction
  • Forward-looking with a holistic approach and a resilient and tenacious mindset with a propensity to persevere
  • Organized with a natural inclination for planning strategy and tactics
  • Problem-solving and root cause identification skills, as well as seeks to understand what matters most, such as success metrics and associated financials
  • Acute business awareness and understanding of organizational issues and challenges
  • Excellent communication, interpersonal, and stakeholder management skills, with the ability to translate complex technical concepts into clear, concise, and engaging learning materials including exceptional written and verbal communications skills using a mixed media approach to increase audience awareness
  • Superior active listening skills and the ability to translate complex technical topics into simplified messages for a variety of audiences
  • Strong training development and facilitation experience with a change management certification or designation desired
  • Leads a workstream and executes deliverables confidently through ambiguity and conversations to align goals
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