Front of House Joy Creator and Crafter Lead

Job Description

Job Description

Benefits :

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

Brand Core Values and Competencies :

Servants Heart

o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

o Keeps the good of the team or guest ahead of personal interests or gain.

o Displays humility and empathy in interactions with others.

Spirit of a Champion

o Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.

o Operates with a strong sense of urgency and adheres to NBC brand standards.

Genuine Connections

o Projects warmth, enthusiasm and optimism that attracts others.

o Builds positive, productive relationships with all team members.

o Listens actively and communicates openly, clearly and respectfully.

FOH JOY CREATOR AND CRAFTER LEAD :

Knowledge, Skills and Abilities :

Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.

Enjoys interacting with diverse people and excels at providing a superior guest experience.

Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail and work on a tight, fast-paced schedule.

Can evaluate products, processes, information and surroundings to determine compliance with standards.

Is diligent, organized and self-motivated, with the ability to prioritize workload independently.

Has the ability to understand and carry out oral and written instructions and request clarification when needed.

Is comfortable with new technology and has the ability to operate a point-of-sale system.

Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.

Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers, work in a fast-paced environment, and can stand for extended periods of time.

Possesses the discipline to strictly adhere to health and safety practices and work environment standards.

Education, Certifications and Work Experience Requirements :

Applicants must be 18 years of age or older.

While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.

Work Availability : Must have the flexibility to work various shifts which may including evenings, weekends, and holidays, based on seasonal business demands.