Customer Support Specialist

Position Summary :

We are looking for a reliable, detail-oriented Customer & Technical Support Specialist to provide exceptional support across customer service, technical support, and sales operations. This multifaceted role involves processing and managing customer orders, assisting with product inquiries, supporting outside sales, and ensuring accurate service documentation through CRM systems such as HubSpot and SalesPad.

Essential Job Functions :

Customer Service & Order Processing

• Process incoming customer orders with a high degree of accuracy and efficiency.
• Handle customer inquiries via phone, email, or chat regarding pricing, inventory, and order status.
• Provide backup support for the customer service team as needed.
• Respond to and resolve general inquiries in a professional and timely manner.

Technical Support

Sales Support

Data Management & CRM

Other Duties

Education and Experience Requirements :

Skills and Competencies :

Work Environment & Benefits :

Benefits Include :

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.