Hub Associate / Van Driver - Full Time

Job Summary :

Under general supervision, this position is responsible for focusing on supporting Hub operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties / Responsibilities :

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
• Communicate with customers and managers, helping to ensure an excellent shopping experience.
• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders.
• Load vehicle to support routing sequence; Use routing apps (if applicable) to deliver product.
• Drive responsibly as you are representing the company and our brand
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to Customer.
• Carry out any transfers from Marine Centers and hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Process Customer returns efficiently and accurately
• Use efficient methods for product selection and transfer to shipping areas to optimize time.
• Handle customer returns according to SLAs and company policies.
• Keep the shipping station neat, clean, and well-organized always.
• Replenish packing and shipping supplies daily to ensure smooth operation.
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager.
• Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations.
• Support restocking efforts and product placement within the store.
• Willing to work a varied schedule, including nights, weekends, and holidays, based on business needs.
• Perform additional tasks as assigned to support Hub and / or retail operations.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

Other Requirements :

To review many of the benefits West Marine offers, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com / wm-home / . Join us at West Marine and help us provide the best boating experience for our customers!

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