Customer Service Advocate

Customer Service Advocate

To support our growth, we are looking for a customer service advocate to join our team in Easton, PA. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless from communicating to scheduling, issue resolution and fact-finding; you will do it all!

An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.

What You Will Do

• Communicate with clinical and support contacts via phone and email to address inquiries, resolve issues, and manage scheduling and stock updates.
• Handle customer complaints and requests in Salesforce with accurate documentation and timely escalation.
• Maintain and update inventory, filing, and database systems using both manual and digital processes.
• Collaborate with production and transport teams to ensure efficient deliveries, including creating manifests and distributing process documents.
• Monitor stock inventory and generate waste transfer documentation for facility transport.
• Support truck routing and rerouting, and coordinate account changes across billing, sales, and logistics departments.
• Produce reports for leadership and continuously seek improvements to administrative workflows.

What We Are Looking For

Why Work For Us

If you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people.

We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.