Intermediate Classified Systems Administrator

Overview

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Department Summary :

MITRE's Classified Enterprise Infrastructure is looking for a Junior Systems Administrator. A successful candidate will be delivering timely, effective, and sustainable capabilities to various projects across MNS and MPS sector offices helping to ensure the warfighter's & homeland's mission success. The focus on this position is user / customer facing support, with secondary responsibilities and opportunities in CEI technical spaces.

Role & Responsibilities :

• Incident and Request Management : Handle and resolve escalated service desk tickets, ensuring timely resolution of technical issues and user requests while adhering to established SLAs (Service Level Agreements).
• System Administration : Perform routine maintenance tasks, such as user account management, password resets, access provisioning, and basic troubleshooting for hardware, software, and network-related issues.
• Documentation and Knowledge Base Maintenance : Create, update, and maintain technical documentation, user guides, and knowledge base articles to improve efficiency and empower end-users to resolve common issues independently.
• Escalation and Collaboration : Collaborate with higher-level IT teams or vendors to escalate complex issues, ensuring proper communication and follow-up until resolution.
• Monitoring and Reporting : Monitor system performance, service desk metrics, and ticket trends, providing regular reports to management and identifying opportunities for process improvement.
• Training and Support : Provide guidance and training to junior service desk staff and end-users, promoting best practices and ensuring consistent adherence to Classified IT policies and procedures.

Basic Qualifications :

Preferred Qualifications :

Clearance : Top Secret

Salary compensation range and midpoint :

$99,000 - $124,000 - $149,000 Annual

Work Location Type : Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

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